top of page

FAQ

  • Our gold trading company specializes in buying, storing, and selling gold on behalf of our customers. Whether you're looking to invest in gold, diversify your portfolio, or hedge against inflation, we provide convenient and secure solutions tailored to your needs.

  • Our headquarters are located in Johannesburg, South Africa, with additional branches and partnerships across Africa to facilitate easier access to our services.

  • You can purchase gold by visiting our website or any of our branches. Our online platform allows you to browse our catalog, make secure payments, and arrange for delivery or pick-up.

  • We offer a variety of gold products, including gold bars, coins, and jewelry. All our products are certified for purity and authenticity

  • We accept various payment methods, including bank transfers, credit/debit cards, and mobile money services. Specific payment options may vary by location.

  • You can bring your gold to any of our branches for a professional evaluation. We also offer mail-in services for customers who cannot visit in person. After evaluation, we provide a competitive offer based on current market rates

  • We buy all forms of gold, including scrap gold, jewelry, coins, and bars. The gold must meet our minimum purity standards for us to make an offer.

  • The value is determined based on the weight, purity, and current market price of gold. Our expert appraisers use state-of-the-art equipment to ensure accurate assessments.

  • Yes, we provide secure storage solutions for your gold. Our storage facilities are equipped with advanced security systems to ensure the safety of your assets.

  • You can access your stored gold by visiting our storage facility during business hours. For added convenience, we also offer delivery services for a fee.

  • Storage fees vary based on the quantity of gold and the duration of storage. Please contact our customer service for detailed pricing information.

  • All our gold products are sourced from reputable suppliers and are thoroughly tested for purity. We provide certificates of authenticity with every purchase.

  • We employ advanced security measures, including encryption and secure payment gateways, to protect your personal and financial information during transactions.

  • You can reach our customer support team via phone, email, or live chat on our website. Our dedicated team is available to assist you with any queries or concerns.

  • While we do not provide personalized investment advice, we offer educational resources and market analysis to help you make informed decisions about your gold investments

  • We buy all forms of gold, including scrap gold, jewelry, coins, and bars. The gold must meet our minimum purity standards for us to make an offer.

bottom of page